FAQ'S---Virtual Drive
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1. How do I upgrade to Virtual Drive 6.2?
2. Can we use Virtual DriveTM on a network?
3. Does Virtual DriveTM support command interface program?
4. Does Virtual DriveTM supports CD-titles with audio tracks?
5. After Virtual DriveTM is installed, my system can't find the real CD-ROM drive?
6. The setup program failed after I click on "Continue" for the welcome screen?
7. My CD-ROM drive letter was changed?
8. The Virtual DriveTM Uninstall program?
9. The CD-ROM application still asks me to insert the CD-ROM into the real CD-ROM drive?
10. Compression?
11. How much memory does Virtual DriveTM takes?
12. Where is cache buffer allocated from by Rapid Cache?
13. What is the maximum cache buffer size for Rapid Cache?
14. What is the maximum number of files can be cached at the same time?
15. Performance Tuning for Rapid Cache.
16. Will Rapid Cache accelerate file CD drive?
17. Why can't I build VCDs from CDAudio?
18. Why don't I have CDPlayer on my system?
19.Can we build file CD (VCD) from selected files on my computer, network server or CDROM disc?
20. Why am I prompted to use the Universal Naming Convention (UNC)?
21.Why do I have problem building VCD files from only some particular CDs, yet all the other CDs work just fine?
22.Why am I prompted to insert a CD even when it's already inserted into a Virtual Drive?
23.Why does my system crash whenever I try to build a VCD file?
24.How do I upgrade to the latest version of Virtual Drive 6.x?
25.Is virtual drive Windows XP compatible ?
26.What's the difference between Virtual Drive6.2 running on Win9X,ME and Win NT/2000/XP?
27.CDI/Video CD /DVD / DVD Video ?
28. Each time that I reboot my computer under windows NT/2000/XP, I need to manually reinsert my VCDs

1.How do I upgrade to Virtual Drive 6.2?
For owners of VDP 6.0 or 6.1 that wants to upgrade to VDP 6.2:
1. Make sure VDP 6.0 is already installed.
2. Download and install the Evaluation Version of VDP 6.2.

For owners of VDN 6.x that want to upgrade to VDN 6.2:
1. Download and install the full VDN 6.2 onto the server computer.
2. Install Administrators/Clients over the network from the VDN folder in the server computer.

For owners of older versions of VDP (or first-time customers) wanting to purchase VDP 6.2:
1. Place order online.
2. Download and install the eval version.
3. Receive via email the serial number and the link for downloading the key file.
4. Install the key file using the serial number.

For owners of older versions of VDN (or first-time customers) wanting to purchase VDN 6.2:
1. Place order online.
2. Receive via email the serial number and the link for downloading the full version.
3. Install the full version onto the server computer, using the serial number.
4. Install Administrators/Clients over the network from the VDN folder in the server computer.

2. Can we use Virtual DriveTM on a network?
Yes, the personal edition of Virtual DriveTM supports limited network features. The Virtual DriveTM Network version supports full functions for corporate networking and educational networking systems. It provides, "click and play on clients", full security control for VCD images. Easy monitor program for admin. Embeded autorun feature for all CDROMs, build VCD from selected files, and more..
3. Does Virtual DriveTM support command interface program?
Yes, with VDRIVE.EXE you can:
(1) Insert a VCD file into Virtual DriveTM (by drive letter or ordinary number 1-9).
(2) On a networking environment, the administrator can setup each CD title with a VDRIVE command batch file and double-click it from clients to start the CD-ROM.
4. Does Virtual DriveTM supports CD-titles with audio tracks?
Yes, Virtual DriveTM reads data tracks but not audio tracks. You have all functions and sound, but not the background music(audio) when you are playing the CD-title on a Virtual DriveTM. (The CD-titles will work fine.)
5. After Virtual DriveTM is installed, my system can't find the real CD-ROM drive?
The number of drives installed on your system is larger than the available drive letters. Add next statement to the C:\CONFIG.SYS file and then reboot your system. lastdrive=z
6. The setup program failed after I click on "Continue" for the welcome screen?
You are using old MS-DOS compatible mode driver (16-bit) for CD-ROM drive. Remove the CD-ROM driver command from CONFIG.SYS file, and then use the "Add new hardware" from the "Control Panel", let Windows find the 32-bit driver for your CD-ROM drive. If you still failed to upgrade to a new 32-bit driver, you may need to contact your hardware dealer for the Windows 95 driver.
7. My CD-ROM drive letter was changed?
You can assign a specific drive letter to a CD-ROM drive by the following steps:
(1) Click on "System" in "Control Panel" Window.
(2) Select "Device Manager" in "System" Window.
(3) Click on "CD-ROM" item, then double click the physical CD-ROM drive
(4) Select "Settings", and then set the drive letter.
Note: Please assign drive letters for all of your CD-ROMs, include physical CD drive and Virtual DriveTM.
8. The Virtual DriveTM Uninstall program?
The Virtual DriveTM uninstallation program will purge all of the files created by Virtual DriveTM except the .VCD files. You can "import" them into Virtual DriveTM again or delete them by using the "Explorer".
9. The CD-ROM application still asks me to insert the CD-ROM into the real CD-ROM drive?
You may have installed the CD-ROM application from the physical drive. Some CD-ROM application will only run from the CD-ROM drive that it was installed. Please uninstall the CD-ROM application, and then install the CD-ROM application from the Virtual DriveTM again.
10. Compression?
Virtual DriveTM provides with a very good compression for the un-compressed CD titles(about 50% save). The compression rate will be 10%-30% (save) for those CD titles with compressed data.
11. How much memory does Virtual DriveTM takes?
Virtual DriveTM is a new device for your system. It uses 64KB memory to cache the most recently used data for each Virtual DriveTM.
12. Where is cache buffer allocated from by Rapid Cache?
Rapid Cache is incorporated with dynamic memory management. It swaps out automatically when Windows 95 needs more memory.
13. What is the maximum cache buffer size for Rapid Cache?
Unlimited. The only limitation is your physical memory.
14. What is the maximum number of files can be cached at the same time?
Unlimited.
15. Performance Tuning for Rapid Cache.
Rapid Cache gets better performance without Windows 95 CD-ROM read-ahead function. Setup program will disable it automatically. However there are some CD titles, which may turn it on again. In these cases, you may need to follow the steps below to disable "read-ahead" manually.
(1). Select "System" icon from the Control Panel
(2). Click performance in System Properties Window
(3). Click File System and then Click on "CD-ROM"
(4). Select "No read-ahead" for "Optimize access pattern for"
(5). Click on OK
16. Will Rapid Cache accelerate file CD drive?
Yes, Rapid Cache speeds up both physical and file CD drives. If your are using VCD from a server. Rapid Cache will accelerate your network.
17. Why can't I build VCDs from CDAudio?
You must select the CDAudio on "Recording Control" windows and check the "Recording Input Monitor" on "Advanced Controls for Recording Control" Window. If you still having problems, try using "Sound Recorder" to record from CDAudio. If it fails, the sound card is not installed properly. You may need to refer to your sound card installation manual. or contact the hardware manufacturer.
To start "Recording Control": Click "Volume control" on Build VCD from CDAudio of Virtual DriveTM. Click "Option", click "Properties" on the menu list. On the Properties window, select "Recording", check the "CD Audio", and then click "OK".
To start "Advanced Controls for Recording Control": On "Recording Control" window, click "Advanced". To start "Sound Recorder": Click "Start", select "Programs", select "Accessories", select "Multimedia", choose "Sound Recorder".
18. Why don't I have CDPlayer on my system?
Click "Add/Remove Programs" of "Control Panel", select "Windows Setup", double click "Multimedia", check "CD Player" to see if it exists. If it does not exist, check the "Media Player". Click "OK, and add the player into your system.
Note: Windows 95 ORS2 and Windows 98 provides the "CD Player" program. Windows 95 doesn't have the "CD Player" program, you can use the "Media Player" to play CDAudio in Windows 95.
19.Can we build file CD (VCD) from selected files on my computer, network server or CDROM disc?
Yes, you create an ISO9660 CDROM image file from the selected files by using CDR burning software (for example, Adaptec Easy CD Creator). And then use the "Convert ISO9660 image to VCD" function of VDN admin program, to import it into the VDN file CD jukeboxes.
20. Why am I prompted to use the Universal Naming Convention (UNC)?
When adding a VCD icon to the right pane of the Virtual Drive window, you must include the full path to the existing VCD file, using the Universal Naming Convention (UNC).

Example 1: LOCAL PATHIf you have a VCD file named "File.vcd",and it is located inside a folder named "Optional-Sub-Folder",which is inside another folder named "Folder",which is in the local hard-disk with a drive letter "C",then the UNC name for this file is:C:\Folder\Optional-Sub-Folder\File.vcd.

Example 2: NETWORK PATHIf you have a VCD file named "File.vcd",and it is located inside a folder named "Optional-Sub-Folder",which is inside another folder named "Shared-Folder",which is in a computer named "Computer",Then the UNC name for this file is:\\Computer\Shared-Folder\Optional-Sub-Folder\File.vcd.

Note: If you are using Virtual Drive Network Edition, you should always use the full NETWORK path (see Example 2), even if the VCD file is located on a local drive.

21.Why do I have problem building VCD files from only some particular CDs, yet all the other CDs work just fine?
Some software manufactures utilize proprietary encryption technologies in their CD-ROM discs. Consequently, some VCD files must be built with either the "Exhaustive read method" or the "Intelligent extraction method." If you have problem building a VCD file from a CD-ROM disc, try to build it with one of these special methods. You make the selection at the "Build VCD" dialog box.
NOTE: Both Exhaustive-Read and Intelligent-Extraction methods are not available in Windows NT, 2000 or XP.

Our Virtual Drive engineers are constantly acquiring and testing popular CD-ROM titles to ensure proper support for them. However, it is impossible to test all of them in any given time frame. If you know any CD-ROM title that does not run properly with Virtual Drive, please let us know. Your feedback will help our engineers to know what titles are popular among our customers.

22.Why am I prompted to insert a CD even when it's already inserted into a Virtual Drive?
SOLUTION One: Some programs must run from the same drive letter with which it was first installed. For example, if you had first installed the program using the "E" drive, then subsequently your file CD must be inserted into the "E" drive for the program to run properly.

SOLUTION Two: Some programs can run only when the CD is in the first of all CD drives. For this type of programs to work with Virtual Drive, a file CD-drive must be assigned a drive letter that's lower than all physical CD-drives. You can assign a specific drive letter to a CD-ROM drive by following these steps:

1. Double-click on the "System" icon in the "Control Panel" window.
2. Click on the "Device Manager" tab.
3. Double-click on the "CD-ROM" icon to expand the list of CD-ROM drives.
4. Double-click on one of the CD-ROM drives to open its "Properties" dialog box.
5. Select the "Settings" tab, then set the drive letter. Note: Assign drive letters for all of your CD-ROM drives--both physical and file.
6. Restart Windows for the changes take effect.

23.Why does my system crash whenever I try to build a VCD file?
Solution 1: Your physicall  CD rom drives are not detected by windows but are using ms dos parameters (mscdex,...). It is necessary to remove from autoexec.bat and config.sys all Cdrom lines.  This problem can occur under Windows 95 98

Solution 2:
If there is any CD-burning software installed in the system, its driver may be in conflict with Virtual Drive's Rapid Cache. To resolve the problem, follow these steps:

1. Uninstall Virtual Drive and all CD-burning software.
2. Reboot the system.
3. Install Virtual Drive.
4. Delete Rapid Caches's driver file. (The default path in Windows 95/98/ME is ":\windows\system\iosubsys\rcachex.vxd." In Windows NT/2000 it is ":\winnt\system\iosubsys\rcachex.vxd.")
5. Reboot the system.
6. Install the CD-burning software.

Note: Some CD-burning software leaves its driver file in the system even after the main program is uninstalled. In this case, you need to manually delete the driver file before reinstalling Virtual Drive. For example, if you have Nero Burning ROM, these are the steps to follow:

1. Uninstall Virtual Drive and all CD-burning software.
2. Reboot the system.
3. Delete Nero Burning ROM's driver file. (The default path is c:\windows\system\iosubsys\nerocd95.vxd.)
4. Reboot the system.
5. Install Virtual Drive.
6. Delete Rapid Caches's driver file. (The default path in Windows 95/98/ME is ":\windows\system\iosubsys\rcachex.vxd." In Windows NT/2000 it is ""\winnt\system\iosubsys\rcachex.vxd.")
7. Reboot the system.
8. Install Nero Burning ROM.

Solution 3:
There is a problem with nero 5.5 under Windows XP  not recognizing virtual drives.
you can run both VD6.2 and Nero5.5 but you  have to  download a file   -  wnaspi32.dll  -  from the www.nero.com website. 
On the site you will find this information

latest Nero driver (for Windows NT/2000/XP)
please copy this file in the Nero folder. This new version solves the problem in not finding any cd-drive after the installation of Virtual CD.  version: 2.0.1.41
For other CD-burning software, contact the manufacture to find out whether the driver file would be left in the system after the main program is uninstalled. If it does, ask how it can be deleted manually.
24.How do I upgrade to the latest version of Virtual Drive 6.x?
If you already have installed Virtual Drive Personal 6.0:Download and install the Evaluation Edition of the latest VDP 6.x.This will upgrade your software to the latest full version of VDP 6.x. If you already have installed Virtual Drive Network 6.0:
1. Download the latest full version of VDN 6.x. 2. On the server computer, run SerSetup.exe to copy the server software into the existing VDN shared folder (e.g. C:\VDN ).
3. On the administrator and client computers, browse through Network Neighborhood to the server¡¯s VDN shared folder (e.g. \\server\VDN ), and run Setup.exe. If you already have installed Virtual Drive Personal 5.x or older:1. Download and install the Evaluation Edition of the latest VDP 6.x.2. Place an order online.3. Receive via email a serial number and the link for downloading an executable key file.
4. Install the key file with the serial number. If you already have installed Virtual Drive Network 5.x or older:1. Place on order online.2. Receive via email a serial number and the link for downloading the latest full version of VDN 6.x.3. Download the latest full version of VDN 6.x.4. On the server computer, run SerSetup.exe to copy the server software into the existing VDN shared folder (e.g. C:\VDN ).
5. On the administrator and client computers, browse through Network Neighborhood to the server¡¯s VDN shared folder (e.g. \\server\VDN ), and run Setup.exe.
25.Is virtual drive Windows XP compatible ?
Yes, the version V6.2 (and next) can support Windows XP.
The user who owns V6 serial can get free upgrade to V6.2 because the serial number is the same.
But the way to upgrade is download from our web site.
26.What's the difference between Virtual Drive6.2 running on Win9X,ME and Win NT/2000/XP?
Win9.x,ME
Win NT,2000, XP
Has Rapid Cache
Y
Y
Able to Convert Audio CD to .vcd
Y
Y
Revert to last used vcds' on load
Y
N
But it is possible to use vdrive
Able to manually set drive letters
Y
Y
27. CDI/Video CD / DVD / DVD Video ?
We suggest you to play CDI/Video CD from the physical player.
About Dvds, Virtual drive is only DVDrom compatible, that's mean only datas dvd. From now, virtualdrive is not compatible with dvd video
The v7 release will be DVD video compatible and bundled with (c) Windvd (dvd player software) (no schedule at this time)
The upgrade from v6 to v7 will be not a free upgrade
28. Each time that I reboot my computer under windows NT/2000/XP, I need to manually reinsert my VCDs
This is normal (see faq 26). But you can use the vdrive software tool. This software allow to automatically insert vcds from command line.
To now more about this, please read about the help file:
"reading VCDs from command line"

example.  Vdrive E: "C:\VCDCollection\Ages of King" /I @E:\Age.exe

Vdrive  -Ask Windows to run these commands with vdrive
E:   - Select the Virtual Drive E:
"C:\VCDCollection\Ages of King" (full path with name of the VCD file to load)  (don't forget the quotes "" if there are some spaces in the name/path)
/I    - Ask Vdrive to load the  VCD
@    - Ask vdrive to run the software  E:\Age.exe
 

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